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Returns & Exchanges
We want you and your pup to be 100% satisfied with your purchase. If the fit isn't perfect, you can return or exchange your Joyride Harness within 30 days of delivery, provided it is in original, hair-free condition.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Prepare the Package
Ensure the harness is clean and free of pet hair, then place it back in its original packaging with all tags attached.
3
Print and Ship
Download your prepaid shipping label, secure it to your package, and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the item, we will process your refund or ship out your new size within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing